Frequently Asked Questions
Everything you need to know about your SPARROWS order.
How long does shipping take?
Most orders are processed within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products covered by a warranty?
Yes, all SPARROWS products are manufactured to the highest standards and come with a 1-year warranty against manufacturing defects in materials and workmanship.
Do you ship internationally?
We ship to most countries worldwide. Please note that customers are responsible for any customs fees, duties, or local taxes that may apply upon delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.